Frequently asked questions

Just outside the arrivals exit at Punta Cana airport (PUJ). Your confirmation shows the exact meeting point.

Share your flight number when you request. We track your flight in real time, so we are ready when you land. If your plans change, message us on WhatsApp.

Cancellation and refunds: see Terms §5–§6.

Tell us their ages when you request.

Request online in 3 steps, then send the request to us on WhatsApp. We confirm availability and how to pay with you there.

1. Message us on WhatsApp with your dates, flight, hotel and number of travelers.
2. A member of our team replies personally with your quote and details.
3. Once you agree, we send your written confirmation, which states the amount.

You can also call us through WhatsApp and a team member will answer. Messages to our WhatsApp number are answered directly by a member of our human team who manages that WhatsApp account. WhatsApp voice calls to that number are also answered by a real staff member.

Choose Request and send the form, or message us on WhatsApp at wa.me/18096654939. Tell us the airport, the destination, the date, the passenger count, luggage, and your flight number. We confirm on WhatsApp.

We do not take online payment yet. You pay the driver in person, or by another method we agree with you in writing before the ride. Your confirmation states the amount and how to pay. See Terms §3.

Tell us the passenger count and the luggage when you request, including oversized items such as surfboards, golf bags, or strollers. If it does not fit the confirmed vehicle class, we offer a larger class and tell you the difference before you accept.

Drivers may offer child seats on request. Tell us ages when you request. Availability depends on the licensed independent carrier for your ride.

Send us your flight details when you request. We plan the pickup around your arrival time and coordinate with you. We track your flight in real time. If the time changes, or you need longer after landing, message us on WhatsApp.

You can cancel free within 1 hour of booking. The deadline in your confirmation follows the pickup policy and Terms §5: the later of 24 hours before pickup or 11:59 pm Dominican Republic time on the 3rd business day after the booking day, and never after pickup. After that deadline, 50% of the fare applies.

Yes. Tell us the date and the headcount on the weddings and groups page, or on WhatsApp. One coordinator plans the vehicles. We do not publish a driver count.

Yes. Request in either language. The Spanish site is at /es.