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TripCana VIP Transfer — Privacy Policy

Last updated: November 2, 2026

  • Private ride in the vehicle class you paid for
  • Share your flight number when you book and we’ll plan pickup around your arrival time.
  • TripCana VIP Transfer EIRL · RNC 1-33-66182-9

1. Who is responsible for your data

TripCana VIP Transfer EIRL, RNC 1-33-66182-9, Dominican Republic, operating tripcanaviptransfer.com. Privacy requests: info@tripcanaviptransfer.com or WhatsApp +1 809-665-4939.

2. Data we collect

Through our booking form, WhatsApp and email:

  • Name, phone/WhatsApp number and email address
  • Flight number and times; hotel, pickup and drop-off details; date and time
  • Trip details, including your hotel, travel party, country of residence, party size, luggage and children's ages
  • The messages you send us, and any receipts or evidence you send for a claim
  • Your consent choices (which boxes you ticked, when, and the wording shown) and any opt-outs
  • Basic technical data your browser sends to load the site, your browser's time zone, and the page or campaign link you came from (for example, UTM tags)

We do not collect card numbers through the site, because we do not take online payments.

3. Why we use it

  • To arrange and manage your ride — needed to perform the service you ask for (Law 172-13 art. 27(4)).
  • To send trip messages (confirmations, pickup confirmation details (such as vehicle and a contact number) sent before pickup, flight changes, pickup alerts).
  • To handle refunds, complaints and airport pickups, and for safety and fraud prevention.
  • To meet legal duties, such as tax and consumer law.
  • For marketing, only if you give separate consent (Law 172-13 art. 5(4)). You can withdraw it at any time. If you opt in to marketing, we use your trip details (such as dates, destination and party size) to choose which offers and tips to send you.

4. Who we share it with

  • Transport providers and their drivers: only what they need for your ride (lead passenger name, phone/WhatsApp, flight details, pickup and drop-off, party size, luggage, children's ages). They may use it only for your ride.
  • Service providers that help us operate: WhatsApp (Meta), our email provider (Google), website hosting, and our payment processor (Stripe) for card payments. Booking requests are handled on TripCana’s own site and WhatsApp — guests do not use a third-party booking-form domain.
  • Authorities, when the law requires.

We do not sell your personal information and do not share it for cross-context behavioral advertising.

5. International transfers

Some of these providers process data outside the Dominican Republic, including in the United States. We transfer data only as needed to provide your ride and our service, or with your consent, as permitted by Law 172-13 (arts. 27 and 80).

6. How long we keep it

  • Booking and payment records: 10 years (tax record-keeping)
  • Support messages and complaints: 3 years, or longer while a claim is open
  • Marketing consent records and opt-outs: 5 years after the last message
  • Marketing contact data: until you withdraw consent
  • Reviews: while published

7. Your rights

  • Everyone: you can ask to access, correct or delete your data, object to its use, or withdraw consent. Write to info@tripcanaviptransfer.com or WhatsApp +1 809-665-4939.
  • Dominican Republic (Law 172-13): we answer access requests within 5 business days and correction or deletion requests within 10 business days. You may also bring a habeas data action before the courts.
  • US residents, including California: you can ask what personal information we collect, use and disclose, and ask us to delete or correct it. We will not treat you differently for exercising these rights. We do not sell or share personal information.
  • EU/EEA: if you are in the EU/EEA, you also have the rights to restriction and portability and may complain to your data-protection authority.

We may need to confirm your identity before acting on a request.

Marketing is always optional and separate. On our booking form, the marketing box is unchecked by default and is not a condition of booking or purchase. The box reads:

"Yes, TripCana VIP Transfer may send me marketing texts and WhatsApp messages (offers for return rides and trip extras) at the number above, including by automated technology. Up to 4 msgs/month. Consent is not a condition of purchase. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Terms: https://www.tripcanaviptransfer.com/terms Privacy: https://www.tripcanaviptransfer.com/privacy"

Ticking it gives your prior express written consent to receive automated marketing texts and WhatsApp messages from TripCana VIP Transfer. Reply STOP at any time to opt out, or HELP for help. A separate optional box lets you receive offers by email; every marketing email has an unsubscribe link.

Trip messages (transactional). Separate optional boxes let you receive booking and trip updates by text ("I agree to receive recurring automated booking and trip-update texts from TripCana VIP Transfer at the number provided. Consent is not a condition of purchase. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Terms: https://www.tripcanaviptransfer.com/terms Privacy: https://www.tripcanaviptransfer.com/privacy") and on WhatsApp ("I agree to receive booking and trip updates from TripCana VIP Transfer on WhatsApp at this number. Reply STOP anytime."). These messages are about your ride, not marketing. Opting out of trip messages does not cancel your booking; we will still confirm by email.

9. Children

Our service is booked by adults. We do not knowingly collect data from children under 16, except names and ages an adult gives us for a ride.

10. Cookies

Our site uses only essential cookies or similar technology needed for it to work. Our own site code sets no cookies. Our hosting provider's security service may set a strictly necessary security cookie (such as "hcdn") when it checks that a visitor is not an automated bot; it is used only to protect the site against abuse, not for analytics or advertising, and typically lasts for your browsing session. We use no advertising cookies or ad pixels. Booking requests are handled on TripCana’s own pages and WhatsApp. Card payments use Stripe. Guests do not load third-party booking-form embeds. Our hosting security services (Cloudflare, including Cloudflare Turnstile) may also set a strictly necessary cookie (such as "__cf_bm") to block automated abuse. If we add a feature that would set non-essential cookies, we will update this policy first and ask for your consent where the law requires it before it loads.

11. Security

We use reasonable technical and organizational measures to protect your data. No method is completely secure, and we will tell you if a breach affects you where the law requires.

AI communications

Legal team review: TripCana VIP Transfer is run with AI. Our AI assistant sends and answers WhatsApp messages, emails, and calls on behalf of Elanny's team about booking requests, trip updates, and support. You can reply STOP (English) or BAJA (Spanish) anytime to opt out of those automated messages. Human staff may still follow up when needed.

12. Changes

We will post changes here and update the date above. Important changes will be notified to customers with active bookings.

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