Arrival & Pickup

These are the pickup rules from our Terms of Service.

4. Flight Arrival and Pickup

• Airport pickups: share your flight number when you book and we'll plan pickup around your arrival time. If your flight or arrival time changes, message us on WhatsApp.
• No fixed free-wait period or on-time refund guarantee. We do not promise a set number of free waiting minutes after landing, and we do not offer a refund based only on how late the driver arrives. Your other rights in these Terms and under the law are not affected.
• If you need more time after landing (for example, a long immigration or baggage line), message us on WhatsApp. We keep waiting if we can or rebook you, and we never charge waiting or rebooking fees unless we tell you the amount first and you agree.
• If we fail to provide your booked transfer, we refund that ride's fare in full. Request it on WhatsApp or by email; see section 6.
• You booked private, you ride private, in the vehicle class you were confirmed, or we refund the difference.

6. Refunds

• Request any refund on WhatsApp (+1 809-665-4939) or by email (info@tripcanaviptransfer.com).
• Approved refunds are issued within 3 business days, to the method you paid with, or for cash payments by a method we agree with you (for example, bank transfer). How long the money takes to reach you after we issue it depends on your bank or payment method.
• We give credit instead of a refund only if you ask for it.

7. Exclusions and events beyond our control

We are not responsible for delays caused by wrong flight details you gave us, a customer no-show (you are not at the meeting point), weather, strikes or government orders. Even then, we refund any ride we can't provide. Neither TripCana nor the transport provider is liable for delay caused by events beyond reasonable control, namely natural disasters, epidemics, official orders and strikes. This never limits your right to a refund for a ride that is not provided.