TripCana VIP TransferThis policy explains how cancellations and refunds work on the TripCana VIP Transfer platform. Free-cancellation and partial-refund windows: [TO CONFIRM BY LEGAL] (printed on each confirmation once set).
1. Who refunds what
The licensed carrier is the seller of record for the transport fare. TripCana VIP Transfer collects a platform booking fee. Refunds of the transport fare and of the platform booking fee may follow different paths, as stated in your confirmation.
2. Passenger cancellation
You may cancel through the same channel used to confirm the booking (website tools when available, or WhatsApp). Free-cancellation window: [TO CONFIRM BY LEGAL]. Partial-refund window / amount: [TO CONFIRM BY LEGAL]. Until those rules are confirmed, your written confirmation controls; amounts paid for that ride are returned only as that confirmation states.
3. When the ride cannot be provided
If the assigned carrier cannot provide the confirmed ride and TripCana VIP Transfer cannot arrange a suitable replacement in time, amounts paid for that ride are refunded as described in your confirmation. Platform credits may be offered only if you ask for credit instead of a cash refund.
4. How refunds are issued
Card refunds are sent through Stripe to the original payment method. Timing after we issue a refund depends on your bank. Request help on WhatsApp (https://wa.me/18096654939) or info@tripcanaviptransfer.com.
5. What this policy does not do
This policy does not invent waiting-time penalties or fixed cash penalties beyond what your confirmation states. Pro Consumidor registration of adhesion rules: [TO CONFIRM BY LEGAL]. Consumer rights under Dominican law remain available.
TripCana VIP Transfer booking platform · Dominican Republic. TripCana VIP Transfer EIRL [TO CONFIRM BY LEGAL] · RNC 1-33-66182-9 [TO CONFIRM BY LEGAL].